GHD Gold S7N261 and GHD Max S7N421 hair straighteners can be repaired for £39.99

The Summary:

• Fixed price service, including all electrical parts, labour and return postage.
• There is a known issue with these 2 models and we apply a modification to the PCB to improve reliability of every pair we receive.
• This is critical for future reliability and no other repairer does this!
  
• Irons are normally repaired the same day they arrive to us.
  
• Order and pay for this item, post your irons to us and we'll fix them and send them straight back.
• This service is for newer GHD models (Gold and Max). If you are unsure, send us a photo or your irons via Facebook or email.
• See the three simple steps below to get your irons repaired!

The Detail:

This repair service is ONLY for the GHD Gold S7N261 and GHD Max S7N421 irons pictured above.

For all other models please use the repair services HERE

The model number, S7N261 or S7N421, can be found on the label on the inside of the arm opposite the on/off switch and GHD Gold or GHD Max is printed on the non switch arm. Worldwide the GHD Gold can have slightly different model numbers, the Chinese version is the S7N2CN but still says GHD Gold on the arm and can be repaired.

If your irons are totally dead, a fairly rare occurence, an exchange PCB may be required and is £25 on top of the usual repair fee. Exchange PCB's are kept in stock at all times. On very rare occasions a PCB will be required despite the irons bleeping and flashing, we will contact you if a PCB is required. If you do not wish to proceed your irons will be returned and a refund minus our postage and handling fee, currently £10, will be processed. You can choose a full refund if you allow us to keep your irons for parts. But, as I said, this is rare!

Your faulty PCB will be repaired at a later date and reused so there is a minimum of waste being created. Basically the old faulty microprocessor is the only waste.

It is worth noting that this model is a little fragile and customers are advised to handle them gently, never bang the down on to a hard surface.

This model has eight wires that can break, we can repair broken wires but others can break at a later date. We will always do our best to save these irons and save the customer from the cost of a new pair but please just bear this in mind, we didn't design or make these irons.

The only things that are not included is if a replacement arm or ceramic plate is required, for example if the hinge is broken or damage has been done by the customer during a failed attempt at repair. Replacement arms will be charged at  £15. Before purchasing a replacement arm please email us with details of which arm is broken and what colour the arm is so we can check stock.

Ceramic plates are charged at £15 each and are changed only if the customer has requested them to be changed and they are badly scratched or worn. Please email us before purchasing the ceramic plate fee with details of the colour of the ceramic plate so we can check we have stock.

Other than that there are no extra costs to do a repair.

See our New Workshop

The Mk6.0 Eclipse and Platinum S8T261 models cannot be repaired (see photos above). If your irons have the word Platinum written on the arm they can not be repaired.

If they have Platinum + written on the arm they can be repaired with our GHD Platinum Plus Repair Service

The Mk6 Eclipse and Platinum models are not repairable by anyone and have been designed to be a throw away item unfortunately.

All repair work comes with a 3 month Return To Us  warranty against the same components failing again and includes a comprehensive PAT test. To see our PAT paperwork have a look at a the additional images - you will see Trevor's Certificate of training and calibration certificate.

Your GHD's will be returned using the Royal Mail's 1st Class service with on-line delivery confirmation.

For Customers in New Zealand and Australia, please visit our New Zealand Based GHD Repair Service

The process for sending your straighteners for repair involves three simple steps:

Step1

Purchase this item from our shop. You will then receive an order reference number via email. If the email does not appear within a few minutes of ordering, please check your spam folder or drop us an email.

Step 2

Pack your GHDs in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number (a print out of your order confirmation email would be ideal) or print and complete this PDF form.

Please see the bottom of this page for our packing guide video.

Please free to use the original cardboard box to package your irons in, but Do Not send in soft cases or accessories! We can not take any responsibility for damage to soft cases whilst opening your parcel.

Step 3

Pop the package in the post to the following address:

The Workshop
284 Newton Road
Rushden
Northamptonshire
NN10 0SY

We recommend you use a delivery service with proof of delivery or a signature on delivery, like Royal Mail Signed For or similar courier companies.

During the cold winter months your irons may be very cold when they are returned by the Royal Mail.
Please allow them to warm up to room temperature before use.

Please Note:

• We are unable to repair the GHD Mk6.0 Eclipse, Platinum S8T261 irons.
  
• We have kept the cost of this repair service to the minimum possible which means unfortunately we are unable to accept discount codes on this item.
• Please do not send in non repairable models or fake GHDs - they cannot be repaired using this service and you will be charged for handling and return postage costs, currently £10. If you suspect that your GHDs could be fake then please view our Guide to Fakes video HERE.

FAQ

• How do I know you are genuine and will do a good job?
  We are a professional outfit who operate from a dedicated workshop. We don't do the repairs in the spare bedroom like some people advertising their services online! We have various ways for customers to post feedback on our services - via TrustPilot or by adding reviews to products on our shop (check the reviews tab just below the product image above). All this feedback is unprompted from happy customers!
• Does your service include a PAT Test?
  Yes! Click on the Additional Images tab above to see copies of our training certificate.
  
• How long will it take?
  Your irons should be returned to you within 3-5 working days from the day you post them and often quicker. e.g. You send them to us via 1st class post on a Monday, we get them on Tuesday, repair and test them overnight, they are posted Wednesday morning so they are back with you on Thursday.
• Can I pay with Paypal?
  Yes - order the repair via our shop and you can choose to pay with Paypal.
• I'm not in the UK - can you send my GHDs back to an overseas address?
  We are no longer offering repairs to EU or overseas customers. Perhaps you can send your irons in to us via a friend or family member who lives in the UK? We can only return irons to a UK address.
  If you are in New Zealand/Australia please see our local sister website that offers a similar repair service.
• Do you close for Christmas and the New Year?
  We are Closed on Christmas Day and Boxing Day only.

How to wrap your irons