GHD Platinum Plus S8T262 hair straighteners can be repaired for £39.99

Please make sure you have the S8T262 Platinum+

The S8T261 Platinum model looks the same but can not be repaired.

Check the label for the model number S8T262

Check the name on the arm, it must have Platinum+ printed on it!

If you are in any doubt please contact us before purchasing this repair service.

Please read this statement; We have been contacted by dozens of owners who have faulty GHD Platinum+ Plus irons. This is a £200 pair of hair straighteners and when told they can not be repaired owners are understandably very upset. We are now offering a limited repair service for the Platinum + Plus model.

We can repair the following parts:

• Heater Elements
• Thermal fuses
• Mains cables
• Plugs.

This will cover the majority of repairs to this model. But if a circuit board (PCB) has failed, the irons may appear to be dead, we will only be able to repair them if a replacement PCB is available.

Sometimes a faulty PCB with cause a good element to overheat and crack, this will produce the usual error flash and bleep.

We have also seen intermittent faults caused by a faulty PCB.

Again, if we find this situation we will only be able to repair the irons if we have a replacement PCB in stock. A replacement PCB will be an additional £30 on top of the repair fee.

If we receive a pair that can't be repaired we can offer two choices:

• A full refund and we scrap the irons
• A £29.99 refund and we post the irons back to you

The Summary:

The Detail:

This repair service is ONLY for the GHD Platinum Plus S8T262 irons pictured above.

For all other models please use the repair services HERE

The model number, S8T262 can be found on the label on the inside of the arm opposite the on/off switch and GHD Platinum + is printed on the non switch arm.

Your irons MUST NOT be dead. They must show some sign of life when plugged in, a bleep or flash of the LED. A replacement PCB (circuit board) will be required if the irons are totally dead. An addition fee of £30 is required if a PCB is required.

It is worth noting that this model is a little fragile and customers are advised to handle them gently, never bang the down on to a hard surface.

This model has eight wires that can break, we can repair broken wires but others can break at a later date. We will always do our best to save these irons and save the customer from the cost of a new pair but please just bear this in mind, we didn't design or make these irons.

The only things that are not included is if a replacement arm or ceramic plate is required, for example if the hinge is broken or damage has been done by the customer during a failed attempt at repair. Replacement arms will be charged at  £15. Before purchasing a replacement arm please email us so we can check stock.

Ceramic plates are charged at £15 each and are changed only if the customer has requested them to be changed and they are badly scratched or worn. Please email us before purchasing the ceramic plate fee with details of the colour of the ceramic plate so we can check we have stock.

See our New Workshop

The Mk6.0 Eclipse, Platinum S8T261 models cannot be repaired (see photos above). If your irons have the word Platinum written on each arm they can not be repaired.

If it says Platinum + then this repair service is for you.

The Mk6 Eclipse and Platinum S8T261 models are not currently repairable by anyone and have been designed to be a throw away item unfortunately.

All repair work comes with a 3 month Return To Us warranty against the same components failing again and includes a comprehensive PAT test. To see our PAT paperwork have a look at a the additional images - you will see Trevor's Certificate of training and calibration certificate.

The GHD Platinum +  models may require an overnight stay in our workshop and will be posted back the day after we receive them, or the next working day.

Your GHD's will be returned using the Royal Mail's 1st Class service with on-line delivery confirmation.

The process for sending your straighteners for repair involves three simple steps:

Step1

Purchase this item from our shop. You will then receive an order reference number via email. If the email does not appear within a few minutes of ordering, please check your spam folder or drop us an email.

Step 2

Pack your GHDs in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number (a print out of your order confirmation email would be ideal) or print and complete this PDF form.

Please see the bottom of this page for our packing guide video.

Please free to use the original cardboard box to package your irons in, but Do Not send in soft cases or accessories! We can not take any responsibility for damage to soft cases whilst opening your parcel.

Step 3

Pop the package in the post to the following address:

The Workshop
284 Newton Road
Rushden
Northamptonshire
NN10 0SY

We recommend you use a delivery service with proof of delivery or a signature on delivery, like Royal Mail Signed For or similar courier companies.

During the cold winter months your irons may be very cold when they are returned by the Royal Mail.
Please allow them to warm up to room temperature before use.

Please Note:

• We are unable to repair the GHD Mk6.0 Eclipse or Platinum S8T261.
  
• We have kept the cost of this repair service to the minimum possible which means unfortunately we are unable to accept discount codes on this item.
• Please do not send in non repairable models or fake GHDs - they cannot be repaired using this service and you will be charged for handling and return postage costs, currently £10. If you suspect that your GHDs could be fake then please view our Guide to Fakes video HERE.

FAQ

• How do I know you are genuine and will do a good job?
  We are a professional outfit who operate from a dedicated workshop. We don't do the repairs in the spare bedroom like some people advertising their services online! We have various ways for customers to post feedback on our services - via TrustPilot or by adding reviews to products on our shop (check the reviews tab just below the product image above). All this feedback is unprompted from happy customers!
• Does your service include a PAT Test?
  Yes! Click on the Additional Images tab above to see copies of our training certificate.
  
• How long will it take?
  Your irons should be returned to you within 3-5 working days from the day you post them and often quicker. e.g. You send them to us via 1st class post on a Monday, we get them on Tuesday, repair and test them overnight, they are posted Wednesday morning so they are back with you on Thursday.
• Can I pay with Paypal?
  Yes - order the repair via our shop and you can choose to pay with Paypal.
• I'm not in the UK - can you send my GHDs back to an overseas address?
  We are no longer offering repairs to EU or overseas customers. Perhaps you can send your irons in to us via a friend or family member who lives in the UK? We can only return irons to a UK address.
  If you are in New Zealand/Australia please see our local sister website that offers a similar repair service.
• Do you close for Christmas and the New Year?
  We are Closed on Christmas Day and Boxing Day only.

How to wrap your irons