GHD Helios Hairdryer Repair Service

Important update 25-07-24

Fan motor PCB (Printed Circuit Board) failure can occur on this model. Around 1 in 12 repairs seen require a PCB. So quite rare.

There will often be a pop noise and the hair dryer will be dead, possibly with a whiff of burning.

I have previously included replacing the motor and PCB as part of the repair service.

However, as from today 25-07-24, this will no longer be the case.

I have now run out of  motor PCB's and due to the very high cost of buying working Helios hair dryers for spares there will now be an additional charge of £30 if the motor PCB is faulty.

All repair work comes with a 3 month Return To Us warranty against the same components failing again and includes a comprehensive PAT test. To see our PAT paperwork have a look at a the additional images - you will see Trevor's Certificate of training and calibration certificate.

Your Hair Dryer will be returned using the Royal Mail's 1st Class service with on-line delivery confirmation.

See our New Workshop

Thermal fuse failure is common. It's often caused by a dirty air intake filter.

The video below explains the problem and gives a tip to ensure your hairdryer lasts longer.

The process for sending your hair dryer for repair involves three simple steps:

Step1

Purchase this item from our shop. You will then receive an order reference number via email. If the email does not appear within a few minutes of ordering, please check your spam folder or drop us an email.

Step 2

Pack your hairdryer in a jiffy bag with some bubble wrap so that it doesn't get damaged in the post. Try to keep the plug away from the hairdryer as the metal pins can easily damage the plastic. Include a copy of your order number (a print out of your order confirmation email would be ideal) or print and complete this PDF form.

Please see the bottom of this page for our packing guide video.

Please free to use the original cardboard box to package your irons in, but Do Not send in soft cases or accessories! We can not take any responsibility for damage to soft cases whilst opening your parcel.

Step 3

Pop the package in the post to the following address:

The Workshop
284 Newton Road
Rushden
Northamptonshire
NN10 0SY

We recommend you use a delivery service with proof of delivery or a signature on delivery, like Royal Mail Signed For or similar courier companies.

During the cold winter months your hairdryer may be very cold when they are returned by the Royal Mail.
Please allow them to warm up to room temperature before use.

Please Note:

• We have kept the cost of this repair service to the minimum possible which means unfortunately we are unable to accept discount codes on this item.

FAQ

• How do I know you are genuine and will do a good job?
  We are a professional outfit who operate from a dedicated workshop. We don't do the repairs in the spare bedroom like some people advertising their services online! We have various ways for customers to post feedback on our services - via TrustPilot or by adding reviews to products on our shop (check the reviews tab just below the product image above). All this feedback is unprompted from happy customers!
• Does your service include a PAT Test?
  Yes! Click on the Additional Images tab above to see copies of our training certificate.
  
• How long will it take?
  Your irons should be returned to you within 3-5 working days from the day you post them and often quicker. e.g. You send them to us via 1st class post on a Monday, we get them on Tuesday, repair and test them overnight, they are posted Wednesday morning so they are back with you on Thursday.
• Can I pay with Paypal?
  Yes - order the repair via our shop and you can choose to pay with Paypal.
• I'm not in the UK - can you send my GHDs back to an overseas address?
  We are no longer offering repairs to EU or overseas customers. Perhaps you can send your irons in to us via a friend or family member who lives in the UK? We can only return irons to a UK address.
  If you are in New Zealand/Australia please see our local sister website that offers a similar repair service.
• Do you close for Christmas and the New Year?
  We are Closed on Christmas Day and Boxing Day only.