GHD Platinum S8T261 Mains Cable Replacement Service

Please read this statement; We have been contacted by dozens of owners of the GHD Platinum over the past 6 months requesting a mains cable change because of accidental, wear & tear or pet damage to their GHD Platinum mains cable.

We have decided to offer a mains cable replacement service.

Please note, no other faults can be repaired on this model!

If your irons were working and you have damaged the cable we can replace the mains cable for £39.99

If we find another fault after the mains cable is replaced we will refund you fully and scrap the irons or refund you minus return postage of £10.

See our New Workshop

All repair work comes with a 3 month Return To Us warranty against the cable failing again and includes a comprehensive PAT test. To see our PAT paperwork have a look at a the additional images - you will see Trevor's Certificate of training and calibration certificate.

Your GHD's will be returned using the Royal Mail's 1st Class service with on-line delivery confirmation.

The process for sending your straighteners for repair involves three simple steps:

Step1

Purchase this item from our shop. You will then receive an order reference number via email. If the email does not appear within a few minutes of ordering, please check your spam folder or drop us an email.

Step 2

Pack your GHDs in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number (a print out of your order confirmation email would be ideal) or print and complete this PDF form.

Please see the bottom of this page for our packing guide video.

Please do not send irons in their original (heavy) boxes/soft cases or with any accessories as these increase the cost of the postage and we are unable to return them without charging a little extra for the increased postage.

Step 3

Pop the package in the post to the following address:

The Workshop
284 Newton Road
Rushden
Northamptonshire
NN10 0SY

We recommend you use a delivery service with proof of delivery or a signature on delivery, like Royal Mail Signed For or similar courier companies.

During the cold winter months your irons may be very cold when they are returned by the Royal Mail.
Please allow them to warm up to room temperature before use.

Please Note:

• We are unable to repair the GHD Mk6.0 Eclipse or Platinum S8T261.
  
• We have kept the cost of this repair service to the minimum possible which means unfortunately we are unable to accept discount codes on this item.
• Please do not send in non repairable models or fake GHDs - they cannot be repaired using this service and you will be charged for handling and return postage costs, currently £10. If you suspect that your GHDs could be fake then please view our Guide to Fakes video HERE.

FAQ

• How do I know you are genuine and will do a good job?
  We are a professional outfit who operate from a dedicated workshop. We don't do the repairs in the spare bedroom like some people advertising their services online! We have various ways for customers to post feedback on our services - via TrustPilot or by adding reviews to products on our shop (check the reviews tab just below the product image above). All this feedback is unprompted from happy customers!
• Does your service include a PAT Test?
  Yes! Click on the Additional Images tab above to see copies of our training certificate.
  
• How long will it take?
  Your irons should be returned to you within 3-5 working days from the day you post them and often quicker. e.g. You send them to us via 1st class post on a Monday, we get them on Tuesday, repair and test them overnight, they are posted Wednesday morning so they are back with you on Thursday.
• Can I pay with Paypal?
  Yes - order the repair via our shop and you can choose to pay with Paypal.
• I'm not in the UK - can you send my GHDs back to an overseas address?
  We are no longer offering repairs to EU or overseas customers. Perhaps you can send your irons in to us via a friend or family member who lives in the UK? We can only return irons to a UK address.
  If you are in New Zealand/Australia please see our local sister website that offers a similar repair service.
• Do you close for Christmas and the New Year?
  We are Closed on Christmas Day and Boxing Day only.

How to wrap your irons